Customer Support
How can we help you?
To improve the quality of our products, we are interested in the cause of any product failure. By reporting a defect, you help us improve our products. In addition, we disassemble and sort the parts to reuse the raw materials. To carefully assess complaints, we analyze defective fixtures and issue a credit note after inspection. Please note: we will send you an invoice, but it will have a 90-day payment term.We will issue a credit note if we receive the return shipment within these 90 days.
Request Project Protection
Are you involved in the design or specification of lighting for a project? If so, you can protect this project.
Please fill out the form below as completely as possible. You will receive a response as soon as possible.
Want to learn more about project protection?