Customer Support

How can we help you?

To improve the quality of our products, we are interested in the cause of any product failure. By reporting a defect, you help us improve our products. In addition, we disassemble and sort the parts to reuse the raw materials. To carefully assess complaints, we analyze defective fixtures and issue a credit note after inspection. Please note: we will send you an invoice, but it will have a 90-day payment term.We will issue a credit note if we receive the return shipment within these 90 days.

I have a missing item or damage from shipping

Please fill out the form below as completely as possible. We will respond as soon as possible.

Contact person

Your name *

Phone number *

Email address *

Order Information

Reference for your records (max. 22 characters)

Item number

Number

Order or invoice number

Reason for return

Replacement requested

Return address

Would you like the return shipment sent to the standard business address? If not, please provide us with an alternative address.

Return address

Business address Different address (please fill in the fields)

Company Name

Street address + house number

Zip code

Location

Country

Your name

Phone number

Email address

Additional information

Comments

Add attachment

pdf, docx, jpg, png

Verification *

Return Shipping

Customer Support

How can we help you?

Points to Consider When Reporting Shortages or Shipping Damage

Company Information

Contact person

Order Information

Return address

Additional information

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