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Illuxtron is very interested in the cause of a product failure. By logging and evaluating these causes, we can improve our products. Often, when we disassemble parts, we sort and categorise the raw materials so they can be used again. In order to monitor this procedure and determine whether a complaint is justified, defective fixtures are only credited after they have been received and analysed.
Report a failure
Fill in the form as completely as possible. You will receive an answer shortly.
Points of attention when reporting a defect
- When reporting a defect, note that:
- Should you have purchased through one of our partners, please reach out to your direct supplier first. In case of issues, please feel free to reach out to us.
- Normally, it takes 5 to 10 days until your replacement will be shipped out.
- Warranty of 7 years (not applicable to luminaires purchased before May 2015).
- Faulty goods need to be returned within 3 months after submitting the form, in order to receive a credit invoice.
- You bear the risk of loss for the return shipment of your faulty goods.
- As soon as we receive your return shipment, the faulty goods will be assessed in order to determine whether a credit invoice should be created. Information on the reason for defect will also be disclosed on our credit invoice.