Customer Support
Let us know how we can support you.
- The browser automatically fills in the name and company details (if already filled in once before)
- Using the + sign, you can add a new line to order information
- Using the "search" button, you may automatically fill in article numbers (in blue)
Illuxtron is very interested in the cause of a product failure. By logging and evaluating these causes, we can improve our products. Often, when we disassemble parts, we sort and categorise the raw materials so they can be used again. In order to monitor this procedure and determine whether a complaint is justified, defective fixtures are only credited after they have been received and analysed.
Report a failure
Fill in the form as completely as possible. You will receive an answer shortly.
Points of attention when reporting a defect
- We aim to replace it within 10 working days
- 7-year warranty (excluding Eyeleds and Emergency Packs)
- After receiving the RMA form, you have 3 months to return
- Return is at your own risk and expense
- We will check the defect and determine the final credit upon receipt. You will be informed of this (Information on the credit invoice)
Not a direct customer? Please get in touch with your supplier.
If not possible, we will be happy to help you. You can call or e-mail us about this.
