Customer Support
Let us know how we can support you.
Report a failure
Fill in the form as completely as possible. You will receive an answer shortly.
Points of attention when reporting a defect
- When reporting a defect, note that:
- Should you have purchased through one of our partners, please reach out to your direct supplier first. In case of issues, please feel free to reach out to us.
- Normally, it takes 5 to 10 days until your replacement will be shipped out.
- Warranty of 7 years (not applicable to luminaires purchased before May 2015).
- Faulty goods need to be returned within 3 months after submitting the form, in order to receive a credit invoice.
- You bear the risk of loss for the return shipment of your faulty goods.
- As soon as we receive your return shipment, the faulty goods will be assessed in order to determine whether a credit invoice should be created. Information on the reason for defect will also be disclosed on our credit invoice.