Customer Support
How can we help you?
To improve product quality, we aim to understand the reasons behind product failures. We thoroughly analyze defective fixtures and review complaints before issuing credit for the invoice. Additionally, we dismantle and sort parts to recycle raw materials. Please note that we will send you an invoice with a 90-day payment period. If we receive the returned product within these 90 days, we will credit the invoice.
Report a failure
Fill in the form as completely as possible. You will receive an answer shortly.
Note: Check here whether your product is still under guarantee.
Points of attention when reporting a defect
- We aim to replace it within 10 working days
- 7-year warranty (excluding Eyeleds and Emergency Packs)
- After receiving the RMA form, you have 3 months to return
- Return is at your own risk and expense
- We will check the defect and determine the final credit upon receipt. You will be informed of this (Information on the credit invoice)
Not a direct customer? Please get in touch with your supplier.
If not possible, we will be happy to help you. You can call or e-mail us about this.